Requirements Gathering is often mistakenly thought of as the task to find out what your customer wants. This article tries to teach you how focusing on what the user needs rather than what the user wants can lead to better requirements and in turn a better product.
Dumb way to do requirements gathering : So uhm, what do you want?
Effective way to do requirements gathering : Tell me what you’re trying to accomplish.
I am a huge fan of location based services. Being able to open my phone and seeing where my friends are is an awesome idea. However, after trying a few of these services, I’ve felt an enormous amount of dissatisfaction with their UI. This article outlines my thoughts on how to create a better Location Based Service.
Enterprise Software, as it exists today, is completely abysmal when it comes to design and usability. I don’t think the concept of User Experience even exists in this domain.
This is not a subjective viewpoint that I am presenting here. Just look at the millions of dollars and manpower spent on Support, Training and User Documentation. Those artifacts are direct crutches for bad design, and the smoking gun evidence that the industry as a whole could care less about putting in the upfront cost of building a delightful product.
This article presents some simple principles for Enterprise GUI design that can help craft a better experience for your next application.